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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ned F

Ned F

August 30, 2024

5  out of  5
rating by Ned F
"Jessica was pleasant and accommodating. I would definitely go back to Lana Richards State Farm for all of my other insurance needs in the future."
We responded:
"Thank you for your review Ned! Welcome to the State Farm family- we’re so glad to have you!"
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Jorge Sanchez

August 23, 2024

5  out of  5
rating by Jorge Sanchez
"Great overall experience. Very knowledgeable courteous and professional person. Insurance has always been a nightmare for me in this department, but in this case I am confident that I have made the right choice. Thank you Kishyra!"
We responded:
"Thank you so much for the review Jorge! We know insurance is never anyone’s favorite topic (except ours!) we always strive to make it as painless as possible. Welcome to the State Farm family!"
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Diana Wright

August 22, 2024

5  out of  5
rating by Diana Wright
"Great service."
We responded:
"Tha in you so much for the review Diana! We appreciate it and we appreciate YOU! "
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Dana Noffsinger

August 5, 2024

5  out of  5
rating by Dana Noffsinger
"Kishyra was such a pleasure to deal with when I was in the market for a new policy. She was knowledgeable and so helpful in saving is a bunch of money. I highly recommend her."
We responded:
"Thank you for the review Dana! And welcome to the State Farm family! We are so glad you chose us and will always work to bring our best to you!"
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Corri Thompson

August 3, 2024

5  out of  5
rating by Corri Thompson
"Lana and her team are so helpful! They made the process so easy and helped me out so much! 10/10 recommend!"
We responded:
"Thank you so much for the review Corri! We appreciate you!"
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Wanda Jules

July 28, 2024

1  out of  5
rating by Wanda Jules
"Don’t like y’all going up 6 months after we renewed our policy with you guys I’m looking for something cheaper we gave no accidents no tickets that’s what we don’t like"
We responded:
"I’m sorry you feel this way- after looking into this it looks like our team offered multiple discounts to try and reduce your rate as well as coverage changes- all which you declined. Our agency does not set the pricing, and rates are only guaranteed for the six month policy period. As cost of labor, parts and everything else rises, we do see rates reflecting that as well. Insurance is a pool, so even if you don’t have any tickets or accidents, you could be affected by the driving habits of those around you. We are here and ready to answer any other questions you may have. "
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Placido Ramos

July 25, 2024

5  out of  5
rating by Placido Ramos
"Ms Alicia has been a great help to me since I became a member with State Farm. I owen three vehicles and I’m very satisfied that I also introduce my son with State Farm I highly recommend her with her attitude towards clients an professionalism."
We responded:
"We are honored to have you and your son’s auto insurance with us! Thank you for the review!"
Profile photo of Cam Cam

Cam Cam

July 24, 2024

5  out of  5
rating by Cam Cam
"I am so pleased with the customer service and rates at this State Farm agency! My agent Kishyra is so kind and informative, she made the process very easy and straightforward. Like a good neighbor, Kishyra is thereee 💯 Really happy with my new car insurance! I highly recommend this agency, my cousin was with them before and I've bought a vehicle from him, then resumed my own insurance here because he also recommended them to me - and they gave me the best quote and coverage out of anyone!"
We responded:
"Welcome to the State Farm Family Cam! We are so glad to help you with your auto insurance needs. We will always strive to bring our best to you! We hope to see you at the office soon!"
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Brooke Toups

July 12, 2024

5  out of  5
rating by Brooke Toups
"linda is so kind and professional. She is very with all of my questions."
We responded:
"Thank you for your review Brooke! We will continually strive to bring our best to you. We love questions and being able to step up when you need us. "
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John Perrault

July 10, 2024

5  out of  5
rating by John Perrault
"Lana Richards I'm going to miss talking to you you was a great person to talk to wish you well where ever you go keep in touch something 👍"
We responded:
"Hey John! Thank you for your review! Luckily, we don’t plan on going anywhere and will be here to help with all your insurance needs for years to come!"
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Ben

July 9, 2024

5  out of  5
rating by Ben
"Alicia and the whole staff were professional and helpful in setting up my home policy."
We responded:
"Thank you for the review Ben! We are glad to help with your home insurance needs!"
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curtisia guillory

July 2, 2024

5  out of  5
rating by curtisia guillory
"I've been with them over 3yrs or longer everytime I have a question or concern they don't hesitate to answer them. Everyone ones always friendly when I call also I've never had a bad experience. Alicia is always friendly and willing to help."
We responded:
"We are so grateful for you Curtisia! Thank you for allowing us to serve you!"
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richard fields

June 29, 2024

5  out of  5
rating by richard fields
"Just talked to Jessica C. At Lana Richards Stste Farm Insurance. She was excellent, providing information and clarifying things I did not understand. Every company should have someone lkie her."
We responded:
"Thanks so much for the review Richard! Making sure our customers are educated on their policy is so important to us. We appreciate the feedback!"
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Deandre Davis

June 28, 2024

5  out of  5
rating by Deandre Davis
"I just hit my first renewal with Lana Richards office and they helped so much with pricing and every question I had about my policy,I even started my first life insurance policy that Alicia helped me out with! Thank you 😊"
We responded:
"Thank you so much Deandre! Life insurance is so important to us. We are so glad to help protect your legacy. We look forward to continuing our relationship!"
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Matthew Reichenau

June 27, 2024

5  out of  5
rating by Matthew Reichenau
"she was very nice and so helpful to us!"
We responded:
"Thanks so much for your review Matthew! We will always work to bring our best to you!"
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Erin Mansfield

June 7, 2024

5  out of  5
rating by Erin Mansfield
"Jessica was very polite,professional and very knowledgeable. She pays attention to your needs and asks all the right questions. I'm very pleased with the policy i purchased and the service she provided. She's definitely a class A agent."
We responded:
"Thanks so much for your review Erin! We’re so glad to provide our best for customer service. We appreciate you!"
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Felicia Pina

June 6, 2024

5  out of  5
rating by Felicia Pina
"Jessica Clements was very professional and helpful. She helped me get the best quote for insurance. She is very knowledgeable and nice. Thank you Jessica"
We responded:
"Thank you for the review Felicia! We’re so glad we were able to get your insurance needs successfully taken care of! Welcome to the State Farm Family!"
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Jose Luis Valencia

June 5, 2024

5  out of  5
rating by Jose Luis Valencia
"I had a great experience with Sandra! She was very respectful and professional throughout the entire process. This young lady went above and beyond to ensure all my needs were met and that I understood everything before signing off on any paperwork. I know if I ever need anything else, i can go directly to Sandra to see it through. I highly recommend her."
We responded:
"We appreciate the review Jose! Sandra is a great asset and explaining coverage is so important to us! We know you have a lot of options, and are thankful you chose us!"
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Lauryn Franks

June 5, 2024

5  out of  5
rating by Lauryn Franks
"I was in a crunch and needed home coverage quick on a new purchase. Lana was able to provide me a quote FAST with the best coverage at the best price! HIGHLY recommend!"
We responded:
"We are so glad we were able to give you proper protection on your home insurance! We appreciate your business!"
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Justin Ayers

June 5, 2024

5  out of  5
rating by Justin Ayers
"Best in the business!"
We responded:
"Thanks so much for the review Justin! We appreciate you!"
Profile photo of CHRIS HUEBEL

CHRIS HUEBEL

June 5, 2024

5  out of  5
rating by CHRIS HUEBEL
"Lana and her team have helped us navigate the insurance world with ease! So much so, we bundled several other items and have saved in the long run!"
We responded:
"Thank you Chris! Properly protecting your home, cars, and family is so important to us!"
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Tiana Keenan

June 5, 2024

5  out of  5
rating by Tiana Keenan
"I spoke with Jessica and not only was she a joy to work with, she also educated me and helped me figure out what was right for my family. I absolutely recommend her to help you!"
We responded:
"Thank you for the review Tiana! We appreciate it! Educating our customers is so important to us!"
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Tori Stegman

June 5, 2024

5  out of  5
rating by Tori Stegman
"Jessica Clements really helped me understand which coverage would best fit my needs. Very knowledgeable, personable, & friendly. I definitely recommend requesting her when using this agency! 10/10 experience!!!"
We responded:
"Thank you for the review Tori! We’re glad we have Jessica in our team!"
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Skrappy Dan

June 5, 2024

5  out of  5
rating by Skrappy Dan
"Not sure if I’m spelling her name correctly but The Young lady Kishyra that called me earlier last week was very respectful and professional. If not the best, One of The BEST Agents I’ve ever dealt with. Very informative. Happy with my experience with the Agent here at State Farm."
We responded:
"Thank you so much for this review Dan! We will continue to bring our best to you!"
Profile photo of Bob Edson

Bob Edson

June 5, 2024

5  out of  5
rating by Bob Edson
"Kishyra F was very helpful and explained everything where it was easy to understand and very informative. Thanks Bob E"
We responded:
"Thank you for your review Bob! Making sure our policyholders understand what they are purchasing is extremely important to us. We appreciate you!"