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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Samona Gaudet

December 4, 2024

5  out of  5
rating by Samona Gaudet
"Kishyra was an excellent help and extremely knowledgeable and nice."
We responded:
"Thank you for the review Samona! We appreciate your business!"
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Judy Powell

December 3, 2024

5  out of  5
rating by Judy Powell
"I spoke with Linda Elizabeth this morning requesting a copy of my insurance declaration page to be emailed to me as quickly as possible. She was so pleasant on the phone and assured me she would get that to me within 15 min and I received it in less than that time frame . It was a very good experience."
We responded:
"We are so glad to hear this Judy - Servicing our customers with remarkable service is what we strive for! Thank you for the review!"
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Jim Fennell

November 28, 2024

5  out of  5
rating by Jim Fennell
"I've been delighted with becoming part of the Lana Richards customers this year. I'm especially thankful right now with a recent service of Linda who help me pay a bill over the phone in time. She was friendly, courteous, and professional! Use the "face" of the Lana Richards agency, because she is the one who typically answered the phone!"
We responded:
"Thank you so much for the review Jim! We are so very glad to have you! We appreciate your business and look forward to growing our relationship!"
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cody andrews

November 21, 2024

5  out of  5
rating by cody andrews
"Very nice great communication skills and truly appreciated the best rates for me thanks Kishyra felix for all your help and putting up with all my questions I plan to be with state farm for many years to come."
We responded:
"Thank you for your review Cody! Welcome to the State Farm family! We look forward to growing our relationship! 😊"
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Andrea

November 21, 2024

5  out of  5
rating by Andrea
"I have been with this company a little over a year and love them ! Ms. Kishyra F. helped me out so much and answered all my questions I had in regards to setting up my policies, as well as getting me the best bundle deal."
We responded:
"Thank you so much for the review Andrea! We love the growing relationship we have with you. We appreciate you!"
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Michael Reeves

November 19, 2024

5  out of  5
rating by Michael Reeves
"Sandra from Lana Richard's State Farm was so helpful. She discussed my present Insurance plan very well. So satisfied with her knowledge and professionalism. Thank you Sandra."
We responded:
"Thank you so much for sharing your positive experience! We’re thrilled to hear that Sandra was able to assist you with your insurance needs and that her knowledge and professionalism made a difference. We’ll be sure to pass along your kind words to her. If you ever need further assistance, don’t hesitate to reach out!"
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Hugh Hawkins

November 19, 2024

5  out of  5
rating by Hugh Hawkins
"I had an appointment today with my State Farm agent Lana Richards, to review the various coverages I have in place for personal liability, homes, automobiles, and the RV. Lana’s assistant, Sandra Alvarez, was friendly, knowledgeable, and most helpful in the process, and instrumental in recording my latest changes. Exceptional support from the staff makes an agent’s work a lot easier. Sandra deserves kudos for excellent service."
We responded:
"Thank you for the review Hugh! You’re right- we couldn’t be the office we are without awesome agents like Sandra. We’re glad to help you navigate your policies! We appreciate you and your business. "
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Debbie McFaddin-Vance

November 15, 2024

5  out of  5
rating by Debbie McFaddin-Vance
"Made it so easy"
We responded:
"Thank you for the stars Debbie!"
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Vanessa Comeaux

November 12, 2024

5  out of  5
rating by Vanessa Comeaux
"Linda Elizabeth was very helpful & sweet!"
We responded:
"Thanks for the review Vanessa! We appreciate you!"
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Rachel L Green

November 6, 2024

5  out of  5
rating by Rachel L Green
"Kishyra was very nice and professional. I was treated with dignity and respect. I never felt like I was being rush.and that meant a lot to me. Thank you so much!"
We responded:
"Thank you for your review Rachel! Customer service is so important to us- we wouldn’t be here without you! We are always here when you need us. "
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James Simmons

November 6, 2024

5  out of  5
rating by James Simmons
"Extremely responsive to the needs of their clients. Always a friendly and caring voice to speak with."
We responded:
"Thanks so much for the stars James!"
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Kendra You

November 1, 2024

5  out of  5
rating by Kendra You
"Excellent customer service ❤️❤️"
We responded:
"Thank you for the review Kendra! Customer Service is always top priority for us!"
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Linda Moore

October 29, 2024

5  out of  5
rating by Linda Moore
"Thank you, Kishyra, F. for being so kind and patient with me when filing a claim. Very polite"
We responded:
"We’re so glad to hear from you Linda! Claims are never fun- we are here to make this process as smooth as we can for you. Thank you for choosing State Farm!"
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Pat Landry

October 20, 2024

5  out of  5
rating by Pat Landry
"Always there to help and also very fast response"
We responded:
"Thank you for your review Pat! We appreciate your business and will continue to be here for you!"
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Jacque' Thomas

October 10, 2024

5  out of  5
rating by Jacque' Thomas
"Linda Elizabeth help me with making a payment and had really good customer service"
We responded:
"Thank you for the review Jacque’! We always enjoy seeing you come into the office. We always want to give our best to you!"
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Heather Gray

September 28, 2024

5  out of  5
rating by Heather Gray
"Thanks Alicia for the quick service you provided yesterday by adding a vehicle to my auto policy. I appreciate your help!"
We responded:
"Thank you so much for the review Heather! We appreciate you!"
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Marcia Turnipseed

September 28, 2024

5  out of  5
rating by Marcia Turnipseed
"Sandra thoroughly reviewed my policies with me and offered suggestions for me to consider. I was unable to make any changes to upgrade my coverage at this time due to my current finances. Cost of living expenses, including health, auto and property insurance are difficult to budget."
We responded:
"Thank you for the review Marcia. Educating our policyholders about their options is important to us. Budgeting during this inflation period is tough, we’re glad to help explore your options for health, auto and property insurance. "
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Kiasia Wilson

September 20, 2024

5  out of  5
rating by Kiasia Wilson
"Alicia was so sweet and kind during this process for me. She explained everything to me and made me feel important! She was very professional and quick to answer my calls, emails, and concerns! I highly recommend her to anybody!"
We responded:
"Thank you for your review Kiasia!Professionalism and our customer service is important to us. We are glad to be here for you!"
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Christopher Gay

September 19, 2024

5  out of  5
rating by Christopher Gay
"I'm very happy with Lana and her team. They're always professional and willing to help their customers. Everyone there is so awesome. I'm never going to change my insurance."
We responded:
"Thank you so much for your review Chris! We know you have a lot of options and are so glad you chose us! We appreciate you!"
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Ana Cristina Rudholm

September 13, 2024

5  out of  5
rating by Ana Cristina Rudholm
"Ms. Linda Elizabeth was so kind, gracious, and professional! Such a pleasure handling insurance matters with her! Very knowledgeable, patient, and explains things in a very clear way!"
We responded:
"Thank you so much for your review Ana- we appreciate you! We’re glad to hear about your great customer service experience with Linda Elizabeth!"
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Tlsart 061499

September 13, 2024

5  out of  5
rating by Tlsart 061499
"Linda Elizabeth is always so sweet, and takes care of me every time! Kind, attentive, and quick✨"
We responded:
"Thank you so much for your review! We appreciate you and your business!"
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Ned F

August 30, 2024

5  out of  5
rating by Ned F
"Jessica was pleasant and accommodating. I would definitely go back to Lana Richards State Farm for all of my other insurance needs in the future."
We responded:
"Thank you for your review Ned! Welcome to the State Farm family- we’re so glad to have you!"
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Jorge Sanchez

August 23, 2024

5  out of  5
rating by Jorge Sanchez
"Great overall experience. Very knowledgeable courteous and professional person. Insurance has always been a nightmare for me in this department, but in this case I am confident that I have made the right choice. Thank you Kishyra!"
We responded:
"Thank you so much for the review Jorge! We know insurance is never anyone’s favorite topic (except ours!) we always strive to make it as painless as possible. Welcome to the State Farm family!"
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Diana Wright

August 22, 2024

5  out of  5
rating by Diana Wright
"Great service."
We responded:
"Tha in you so much for the review Diana! We appreciate it and we appreciate YOU! "
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Dana Noffsinger

August 5, 2024

5  out of  5
rating by Dana Noffsinger
"Kishyra was such a pleasure to deal with when I was in the market for a new policy. She was knowledgeable and so helpful in saving is a bunch of money. I highly recommend her."
We responded:
"Thank you for the review Dana! And welcome to the State Farm family! We are so glad you chose us and will always work to bring our best to you!"